We are an online only retailer with no physical store expenses. The reduced overhead costs of not having a retail store combined with our sales volume allows us to offer products at prices well below our competitors. It’s simple: We pay less, you pay less. We save money and those saving get passed on to you our members.
Every product has a little chart explaining the dimensions within the description section at the bottom of each products page. If you have any questions feel free to reach out to us via Live Chat and one of our team members will be Immediately assist you.
Yes! Of course we do, We take pride in offering the best prices in our industry. If at any time you find one of our products cheaper somewhere else, let us know and we’ll beat their price by 5%.
As soon as we are running low on a product, an order is placed with the Glass Artist/s to restock our inventory. As soon as inventory arrives, it goes through quality control and restocked back up into Smoknfly Online Headshop.
All of our Product images are taken with the original items within our Online Headshop Catalog Please understand that all of our products are handmade by Glass artists, and as such may have minor variations in size, shape, or color from the ones pictured. Any variations are minimal, aesthetic, and will never affect functionality. If one of our Glass Artists make a product Change enough that it’s very different from the previous ones, we will take new photos and edit the product listing.
Refunds should appear in your Debit or Credit account in 1-6 business days. This depends mostly on your banks policy.
No problem. Contact us by email to set up an exchange. We will issue a Return label and have you send the item(s) back. If the item you’d like instead is of a greater value, just pay the difference. If it’s of a lesser value, we’ll pay you the difference! USED ITEM/S ARE NOT RETURNABLE OR EXCHANGEABLE!
Yes, Contact Us immediately via our phone number 1(336)506-8406 before your item is packed and shipped because once it’s been shipped out we can no longer make the changes.
We try to make it super easy to get a hold of us. The easiest most convenient way for you to get a fast answer would be through our live chat option located at the bottom left corner. You can also fill out our contact us form within our contact us page, email us at firstname.lastname@example.org, or call us at 1-336-506-8406. If you have questions about an item, the following contact methods are available. Live Chat Phone 1-336-506-8406 Email: email@example.com Social Media : Instagram : @moknflyglass Facebook : @smoknfly
We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items. All returns based of preference are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order. Just contact us, file a return form and send it back. After 7 days, returns are subject to a 25% restocking fee. Members are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came broken, we will cover the cost of the return shipping with no problem and give you either a full refund or an exchange for any product that is equal to the dollar amount spent. We do not under any circumstances accept any used product, if the product is used you will not get any refund back and will have to pay us to reship the used item back to you. Return Address : Smoknfly — (Order #) ” 330 Talmadge Rd Edison, NJ 08817
If you received the wrong Item(s), give us a call to 1(336)506-8406 within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the item(s), we cannot replace them. Once you contact us, our team will determine whether to issue a return shipping label to ship the item back, or let you keep it and send you the correct item.
No. We absolutely 100% WILL NOT accept used Item/s for return. If it looks or smells like it was used, it will be thrown out immediately and no refund will be issued. There are no exceptions to this policy.
You may return UNUSED products within 7 days of your purchase if the items meet our requirements / Return Policy. First, contact us to File a Return Via File a Return Form. Returns will not be accepted if products haav been used. Next, carefully package your items the same way they arrived. Be sure that all glass items are completely surrounded and cocooned with bubble wrap and packing peanuts. Item/s will be Inspected Thoroughly to approve or disapprove if item is refundable. In the event a return comes back to us broken, no refund will be issued until a USPS claim is filed and paid out. Return Address : Smoknfly — (Order #) ” 330 Talmadge Rd Edison, NJ 08817 All returns based of preference are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order.
The billing information you entered for your order has to absolutely match the information your credit or debit card company has on file for you. Name On card, Street address, phone number and email address have to be perfectly matched for the transaction to go through successfully. Use only standard abbreviations such as “St, Ter, Ct, Blvd or Ave.” Each failed transaction attempt will result in a temporary pending charge to the listed account used. The account will never be charged the pending amount and all pending charges will take up to 24 hours to be released from the account. We recommend that you contact your Bank or Credit Card Company to confirm all information is accurate before submitting your order. If you are required to update your information with your card company, it will most likely take 24 hours for the new billing information to be confirmed in the their database.
Smoknfly provides our members with a very strict and very secure checkout system to make sure each purchase is authentic and non-fraudulent. If you did not receive an order invoice or confirmation number, then your attempted transaction was rejected. The “AVS Mismatch” or “Gateway Error” is a result of incorrect or mismatched billing information being used to complete the purchase. Make Sure that the Information on the Card Files Match your personal Information.
At the moment we don’t have live phone support but are in the process of making this an option to get ahold of us.If your having trouble placing an order within our online smoke shop please reach out to us through our live chat option located to the bottom left and we will help you every step of the way.
You can Either input the promo code in your shopping cart or on the checkout page, enter your coupon code into the “Enter Coupon Code Here” field.
As of Know your billing statement will say Smoknfly LLC.
Your Card is charged when you place and complete your order.
You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your bank’s policies.
You can find this information by going to “My Account” Click “ My Orders.” that is located at the top of our site. Each of your orders can be found here.
You only pay Sales taxes if the item is shipped within North Carolina.
As of Know your billing statement will say Smoknfly LLC but will change in the near future.
Click “Forgot Password” on the login page. Our system will email you a link to reset your password.
Click the “My Account.” link all the way at the top of the home page. In this section you can edit your physical address, email address, password and more.
Click on “My Account” at the top right corner. You will be taken to another page, fill out the section to the right side that says register then click submit and you’re good to go 🙂
Yes, click here to read more about bitcoin HERE.
Sorry but we do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, for Paypal they have restrictions on all smoking products and accessories. Sorry ’bout the inconvenience. We also do not accept pre-paid Visa gift cards (the ones without a CVV authorization code. We do have other options like bitcoin and credit cards.
We accept all the major Card networks which include Visa, Mastercard, Discover and American Express
Please contact us immediately through our Live Chat option located to the bottom left of our site Once your order is shipped it can not be modified. Contact Us Via our Contact Form Email Us at firstname.lastname@example.org Call Us: 1(336)506-8406
Yes. The billing address is only used to verify the credit card information. However, we may request ID verification if the order is going to a different name than the one on the credit card in order to prevent fraudulent orders with stolen credit cards, as well as underage orders. If you use an American Express card to pay, your order MUST be sent to the billing address. This is only for orders paid via American Express.
Your Package will arrive in either a plain brown box or white box with Fragile stickers on more valuable expensive items like hand pipes, water pipes, bubblers, oil rigs, chillums, etc.
We package all glass pipes using a Certified proprietary system we’ve developed to prevent the package from breaking 99.9% of times. However, no one’s perfect, and mistakes may rarely occur. In the unlikely event your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider (USPS, FedEx). Depending on the the damage, we may issue a return-shipping label, or simply tell you to toss the broken item in the trash. In either case, a brand new replacement item will be sent out to you.
We ship out of Asheboro, North Carolina
We package all glass pipes using a Certified proprietary system we’ve developed to prevent the package from breaking 99.9% of times. For Small and medium items like Glass Hand Pipes, we ship these via USPS First Class mail. Larger items such as water pipes, bubblers, etc. those get shipped via USPS Priority 1-3 days or Fedex Ground.
Our Mailing and return address is Team SNF 745 Britt Ave Asheboro NC 27203
Email us at support@smoknfly or contact us Via our contact form within 72 hours of receiving your order.
First, check the tracking number. If it’s still in transit, just wait until they deliver it. If it says “Delivered” and it hasn’t arrived, please contact your local post office with the tracking number. To track your order go to google search and input USPS tracking Number and insert the tracking number we sent you via email at the time of purchase and insert it into the bar where it says “track a package”
Log Into your Somknfly Account, click on my account and go to order statues then scroll down to tracking info and click on the tracking number. Another way you can do this is if you go to google and search for USPS tracking number, take the tracking number we sent you at the time of purchase and input it into where it says “track my package”. If you can’t seem to track your package please contact us Via the live chat option at the bottom left of our website this way you’ll be able to get quick assistance.
Contact us immediately via Phone at 1(336)506-8406 or start a chat by clicking the start chat icon at the bottom left corner of our website as soon as possible. Once the order has been packed we can’t do any modification on the order so please contact us as soon as possible.
All orders placed before 3pm will be Shipped same day. All other orders will be shipped within 24 hrs.
What you will need to do is Go to My Account, and click on Order Status. Awaiting Fulfillment means the order is still processing. If it says “Shipped” that means the product is on its way home to you and there will be a link that you can click on to track your order.
An Adult signature is required on Delivery. We reserve the right to require a signature on any order at our discretion due to security concerns. We take fraud and underage orders very seriously, and are obligated to report all credit card fraud to the authorities. WE WILL FLAG YOUR ORDER IF YOU ARE UNDERAGE.
Yes, All orders are packaged and shipped securely in a plain Brown box. The return Address on the shipping Label appears as SNF.
We offer free Shipping on all items within the USA. Average Delivery time is 2-3 business days depending on the distance of the package’s destination. All orders outside of the United States will have Shipping charges Unless prompted otherwise. 99% of order are shipped within 24 business Hrs